Shipping policy

Thank you for shopping with OnezKart. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

📍 Shipping Locations

  • We currently ship within India only

  • International shipping is not available at this time

⏳ Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • Once your order is processed, it will be handed over to our courier partner for delivery

🚚 Delivery Time

  • Estimated delivery time: 5–7 business days

  • Delivery timelines may vary depending on:

    • Your location

    • Courier partner operations

    • Weather conditions or unforeseen delays

⚠️ Delivery timelines are estimates and not guaranteed.

🤝 Courier Partners

We ship orders using trusted courier partners, including but not limited to:

  • Bluedart

  • DTDC

  • Delhivery

  • XpressBees

  • Ecom Express

  • Ekart

  • Amazon Shipping

  • Shadowfax

The courier partner is selected automatically based on serviceability and location.

💸 Shipping Charges

  • Free Shipping on orders above ₹500

  • Orders below ₹500 may attract standard shipping charges (displayed at checkout)

📦 Order Tracking

  • Once your order is shipped, tracking details will be sent via:

    • Email

    • SMS

  • You can also track your order using the Tracking Page on our website

🏠 Incorrect Address or Delivery Failure

Please ensure that your shipping address and contact details are accurate.

  • OnezKart is not responsible for delays or non-delivery caused by:

    • Incorrect or incomplete address

    • Unreachable phone number

    • Customer unavailability at the time of delivery

If an order is returned to us due to delivery failure, re-shipping charges may apply.

📦 Damaged Packages During Transit

If you receive a package that appears damaged:

  • Please do not accept delivery, if possible

  • If accepted, record a clear unboxing video and contact us immediately

Damage claims without an unboxing video may not be accepted.

❓ Questions About Shipping

If you have any questions regarding shipping or delivery, feel free to contact us:

OnezKart Support
📧 Email: onezkart@gmail.com
📞 Phone / WhatsApp: +91 9974311695
🕒 Support Hours: Monday to Saturday | 10 AM – 6 PM