Frequently Asked Questions
General
What is OnezKart?
OnezKart is a family-run online store focused on providing practical, problem-solving products at affordable prices to customers across India.
Where is OnezKart based?
We are based in India and proudly serve customers all over the country.
Are your products tested for quality?
Yes. We carefully select products to ensure they meet our quality standards before listing them on our store.
How can I contact customer support?
You can reach us anytime at onezkart@gmail.com. We usually respond within 24–48 business hours.
Do I need to create an account to place an order?
No, creating an account is optional. You can place an order as a guest as well.
🚚 Shipping & Delivery
Do you ship across India?
Yes, we ship to most locations across India.
How long does delivery take?
Delivery times vary based on location. Orders are typically delivered within a few business days after dispatch.
How will I know if my order has been shipped?
Once your order is shipped, you will receive a shipping confirmation email with tracking details (if available).
Are there shipping charges?
Shipping charges, if applicable, will be clearly shown at checkout before you complete your order.
What should I do if my order is delayed?
If your order is taking longer than expected, please contact us at onezkart@gmail.com, and we’ll be happy to assist.
💳 Payments Related
What payment methods do you accept?
We accept secure online payment methods available at checkout.
Is it safe to make payments on OnezKart?
Yes. All payments are processed through secure and trusted payment gateways.
What happens if my payment fails?
If your payment fails, the amount (if debited) is usually reversed by your bank within a few business days. You may try placing the order again.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date you receive your item, subject to eligibility conditions
How do I request a return?
To start a return, please email us at onezkart@gmail.com with your order details. Returns sent without approval will not be accepted.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed to your original payment method within 10 business days.